These Terms & Conditions apply to vehicle servicing, repairs, diagnostics, maintenance and other work undertaken by Broadbridge Heath Garage Ltd (“the Garage”).
By instructing the Garage to carry out work, the customer agrees to these Terms & Conditions.
Nothing in these Terms & Conditions affects the customer’s statutory rights.
Any estimate provided is based on the information available and the condition of the vehicle at the time of assessment.
An estimate is an approximate indication of the likely cost and is not a fixed-price quotation unless expressly stated otherwise.
If additional faults or necessary work are discovered, the Garage will seek the customer’s authorisation before carrying out additional chargeable work.
Work may be authorised in person, by telephone, email, text message or another agreed means of communication.
The customer confirms that they are the owner of the vehicle or have authority from the owner to authorise the work.
Diagnostic and investigation time may be chargeable regardless of whether the customer subsequently authorises the recommended repair.
Diagnosis may require dismantling or testing of components. Where additional costs are likely to arise, the Garage will seek authorisation where reasonably practicable before proceeding.
A diagnostic assessment identifies faults reasonably apparent from the tests and inspections undertaken and does not guarantee that unrelated, intermittent or subsequently developing faults will be identified.
The Garage may use original equipment, OEM-equivalent, aftermarket or reconditioned parts where appropriate and as agreed with the customer.
Removed parts will normally be disposed of unless the customer asks for them to be retained before the repair is carried out. Certain exchange or warranty components may have to be returned to the supplier and therefore cannot be retained.
Where the Garage agrees to fit parts supplied by the customer, the Garage cannot accept responsibility for the quality, suitability or failure of those parts, except where responsibility arises from the Garage’s own workmanship.
Additional labour required because a customer-supplied part is incorrect, defective or unsuitable may be charged to the customer.
Any completion date or time given is an estimate unless expressly agreed otherwise.
The Garage will make reasonable efforts to complete work within the agreed or estimated period but delays may occur because of parts availability, additional faults or circumstances outside the Garage’s reasonable control.
The customer authorises the Garage and its employees or authorised representatives to drive and road-test the vehicle where reasonably necessary for diagnosis, repair, quality control, MOT-related work or verification of completed repairs.
Payment is due when the work is completed and before the vehicle is released, unless a credit arrangement has been agreed in advance.
The customer is responsible for paying authorised labour, parts, materials and other agreed charges.
Customers should collect their vehicle promptly once they have been notified that it is ready.
If a vehicle is not collected within a reasonable period after notification, the Garage reserves the right to charge a reasonable storage fee, provided the customer has been informed of the applicable charge.
Any proposed storage charge and when it begins should be communicated to the customer before it is incurred wherever reasonably practicable.
Customers should remove cash, valuables and other important personal belongings before leaving their vehicle.
The Garage will take reasonable care of vehicles and their contents while they are in its possession but cannot accept responsibility for loss or damage where the Garage has taken reasonable care and the loss or damage was not caused by its negligence or breach of contract.
The Garage is not responsible for pre-existing defects or faults unrelated to the work it has been instructed to undertake.
Repairing one fault does not guarantee that another component will not subsequently fail, particularly where components are worn, aged or affected by an underlying or unrelated problem.
If the customer believes there is a problem with work carried out by the Garage, they should contact the Garage as soon as reasonably possible and give it a reasonable opportunity to inspect the vehicle.
Where the Garage is responsible for defective workmanship or a part supplied by the Garage is defective, the Garage will provide the remedy required under applicable law.
Any separate parts or workmanship warranty offered by the Garage will be subject to the terms communicated to the customer and does not affect statutory consumer rights.
Where work is being paid for wholly or partly by a warranty provider, insurer, leasing company or other third party, the customer remains responsible for any charges that the third party does not authorise or pay, provided those charges have been properly authorised by the customer.
An MOT test represents the condition of the vehicle against the applicable MOT requirements at the time of the test.
Passing an MOT does not guarantee that the vehicle will remain roadworthy for the duration of the MOT certificate.
If the Garage considers a vehicle unsafe or potentially unroadworthy, the customer will be informed.
If the customer chooses not to authorise recommended safety-related repairs, responsibility for deciding whether and how the vehicle is subsequently used remains with the customer, subject to applicable law.
The Garage will exercise reasonable care and skill when carrying out work and reasonable care while a customer’s vehicle is in its possession.
Nothing in these Terms & Conditions excludes or restricts liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence or rights and remedies that cannot legally be excluded under consumer law.
If a customer is dissatisfied with work or service provided, they should contact Broadbridge Heath Garage Ltd as soon as possible so that the matter can be investigated and, where appropriate, the Garage can be given a reasonable opportunity to rectify the issue.
These Terms & Conditions do not affect rights available to consumers under the Consumer Rights Act 2015 or other applicable legislation.
Services supplied to consumers must be carried out with reasonable care and skill. Where applicable, statutory remedies remain available if those requirements are not met.
These Terms & Conditions are governed by the laws of England and Wales. Nothing in this clause removes any mandatory rights a consumer may have concerning where legal proceedings may be brought.